Shipping policy
Shipping & Delivery
Handling Times
Order processing time: 3-5 business days.
Given the customised nature of our products, we kindly ask for your patience as we craft and dispatch your order. If you are purchasing photo magnets for a special occasion like an anniversary, birthday or for peak holiday seasons please factor in our processing and shipping timelines.
Shipping Times
All orders will be posted from Discovery Bay, Hong Kong.
Hong Kong Orders
Standard shipping: 2-3 business days
Express shipping: 1-3 business days
International Orders
Standard shipping: 6-10 business days
Express shipping: 3-7 business days
All shipping charges from your order are non-refundable. If you need to modify your chosen shipping method or have made an error, please contact us within 24 hours of your order being placed.
Unfortunately, we cannot assume liability for any delays caused by destination customs clearance processes, local duties and taxes, and instances of list items during transit. Parcels that are delayed due to Hong Kong Post are not eligible for a refund if they are successfully delivered even if not within the expected timeframe.
PhotoMagnets.HK are not held responsible for:
- Mistakes made by Hong Kong Post
- Wrong addresses given by customers
- Damage to orders by postal service
- PO Box issues
- Stolen packages after delivery
If you have a specific question regarding your parcel, please contact us with your order number.
Tracking Details
Once your order is dispatched you'll receive an email notification with a tracking number. These emails may take up to 24 hours from the time of shipping confirmation for these emails to appear in your inbox. If you're unable to see your shipping notification email, please check your spam folder or contact us for assistance.
Track your order here: